Shipping policy
As of now all sales are final and no returns will be accepted. Please feel free to reach out if you have questions about an order.
Triforce TCG – Shipping Policy
This Shipping Policy works in conjunction with our Sales Policy and Terms of Service, and all other posted store policies. By placing an order with Triforce TCG, you agree to all applicable policies in full. In the event of any dispute, all policies shall be interpreted together as a single binding agreement.
The following terms govern all shipping, delivery, fulfillment, and shipment-related issues for orders placed through our store.
1. Order Processing
1.1 All in-stock orders are typically processed within 1–3 business days Monday–Friday, excluding U.S. federal holidays.
1.2 Orders are not shipped or delivered on weekends or U.S. federal holidays.
1.3 During periods of high order volume, product launches, preorder waves, promotions, allocation events, or fraud-review periods, processing times may be extended.
1.4 Triforce TCG reserves the right to delay, hold, cancel, limit, or refuse orders for identity verification, address verification, suspected fraud, payment processor holds, inventory discrepancies, allocation reductions, operational limitations, or policy violations.
1.5 Pre-Order Processing & Release Date Compliance
Triforce TCG follows all manufacturer, distributor, and publisher street date policies, including those established by Pokémon and other trading card game publishers.
Pre-order items will not intentionally ship prior to the official release date unless explicitly stated otherwise.
Orders may begin processing shortly before release; however, shipment timing, carrier acceptance, transit times, and release-day delivery are not guaranteed.
Due to high order volume, allocation timing, distributor delivery schedules, carrier operations, and fulfillment queue volume, preorder shipments may require additional processing time beyond release day.
Customers acknowledge that release dates are controlled by manufacturers and distributors and may change without notice.
Requests to ship restricted products prior to official street date authorization cannot be accommodated under any circumstances.
2. Shipping Rates
2.1 Shipping costs for orders are calculated at checkout.
2.2 Shipping fees, signature fees, carrier surcharges, payment processing fees, insurance fees, and other shipping-related charges are non-refundable once an order has shipped or carrier services have been rendered.
3. Shipping Destinations & Address Accuracy
3.1 We currently ship to addresses within the Continental United States.
3.2 International shipping may be unavailable or restricted at our discretion.
3.3 Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.
3.4 Triforce TCG is not responsible for delays, losses, returned packages, or additional fees caused by incorrect, incomplete, or undeliverable addresses submitted by the customer.
3.5 Address changes after an order is placed are not guaranteed and may not be possible once fulfillment has begun.
3.6 If a package is returned due to address issues, failed delivery attempts, refusal, or carrier return-to-sender actions, additional shipping fees, processing fees, and/or restocking fees may apply.
3.7 Package Forwarding & Third-Party Shipping Services
Customers who utilize package forwarding companies, freight forwarders, mail forwarding services, reshippers, consolidation services, or any other third-party shipping providers do so entirely at their own risk.
Triforce TCG fulfills its shipping obligations upon successful delivery to the address provided by the customer at checkout. Once a shipment has been delivered to the designated address, any subsequent handling, storage, forwarding, consolidation, or international reshipment is outside the control of Paladin Cards.
Triforce TCG shall not be responsible for loss, theft, damage, tampering, shortages, delays, customs issues, delivery failures, or any other claims arising after delivery to a forwarding address or third-party shipping provider.
Customers using forwarding or reshipping services acknowledge that Triforce TCG cannot verify chain of custody after delivery to the forwarding location and therefore reserves the right to deny claims, replacements, refunds, chargebacks, insurance requests, or other remedies related to packages that have been forwarded or handled by third parties.
4. Shipment Confirmation & Tracking
4.1 Once an order ships, customers will receive shipment confirmation and tracking information via the email provided at checkout.
4.2 Tracking numbers may take up to 24–72 hours to update after carrier acceptance, especially during peak release periods or carrier delays.
4.3 Delivery dates and transit estimates provided by carriers are estimates only and are not guaranteed.
4.4 Carrier delivery confirmations, signature scans, GPS delivery records, tracking updates, or carrier photographs may be used as proof of delivery in disputes or chargeback investigations.
4.5 Creation of a shipping label does not necessarily indicate immediate carrier possession of the package.
5. Risk of Loss & Carrier Responsibility
5.1 Ownership and risk of loss transfer to the customer once the package is accepted by the shipping carrier, except where prohibited by law.
5.2 Triforce TCG is not responsible for carrier delays, weather interruptions, theft after delivery, forwarding errors, logistical disruptions, scanning delays, or delivery issues occurring after carrier possession.
5.3 Customers are responsible for monitoring tracking updates and coordinating with the carrier regarding delivery, pickup, redelivery, or held shipments.
5.4 Claims related to delayed, lost, stolen, damaged, or misdelivered shipments must follow the procedures outlined in Section 6.
6. Signature Requirement for High-Value Orders
6.1 Orders of $300 or more before taxes may require signature confirmation upon delivery.
6.2 Triforce TCG may require signature confirmation on any order at our discretion based on fraud review, destination, order history, or product type.
6.3 If a customer is unavailable to sign, it is the customer’s responsibility to coordinate pickup or redelivery directly with the carrier.
6.4 Refusal to sign for a shipment or failure to retrieve a package does not qualify the order for cancellation or refund.
6.5 Returned packages resulting from failed delivery attempts may be subject to additional shipping fees, processing fees, and/or restocking fees.
7. Delivery Times & Delays
7.1 Delivery timeframes shown at checkout are carrier-provided estimates only and are not guaranteed.
7.2 Severe weather, carrier volume, holidays, product launches, preorder waves, distributor delays, inspections, or other unforeseen operational events may extend fulfillment or transit times.
7.3 Delays in processing, fulfillment, carrier scanning, transit, or delivery do not qualify an order for cancellation, refund, replacement, or chargeback.
7.4 Release-day delivery is not guaranteed for preorder products.
7.5 If a shipment shows no movement for an extended period, customers should contact us so we may assist with initiating a carrier investigation where appropriate.
8. Returned Shipments, Refused Packages & Unclaimed Deliveries
8.1 Orders returned due to incorrect addresses, delivery refusal, unclaimed deliveries, or failure to retrieve from the carrier may incur additional shipping fees, processing fees, and/or restocking fees.
8.2 Shipping charges are non-refundable once carrier services have been rendered.
8.3 If a customer requests cancellation after a returned shipment, refunds may be reduced by applicable fees.
8.4 Items returned in opened, altered, tampered, or damaged condition may be refused or deemed ineligible for refund.
8.5 Triforce TCG is not responsible for returned shipments caused by failure to monitor tracking information or coordinate carrier delivery.
9. Partial Fulfillment & Split Shipments
9.1 Triforce TCG may partially fulfill orders or split shipments due to inventory timing, release schedules, distributor delivery timing, allocation changes, or operational needs.
9.2 Refunds for unfulfilled items, where applicable, will be limited to the amount paid for the affected products.
9.3 Split shipments are not guaranteed and may not be available upon request.
9.4 Additional shipping charges may apply if separate shipment requests are approved.
10. Order Combination & Holding Requests
10.1 To maintain fulfillment accuracy, inventory integrity, and processing efficiency, Triforce TCG does not combine separate orders once placed.
10.2 Customers wishing to ship items together should place all desired items within a single order at checkout.
10.3 Requests to combine orders, hold shipments, delay shipments, or merge preorder shipments cannot be guaranteed and are generally not supported due to fulfillment queue volume, inventory allocation controls, and operational limitations.
10.4 Orders containing preorder items may already be assigned to fulfillment queues, allocation batches, or release schedules and therefore cannot be modified once processing begins.
10.5 Triforce TCG reserves the right to decline any request that may delay fulfillment, increase operational risk, create inventory discrepancies, interfere with preorder release schedules, or negatively impact fulfillment accuracy.
10.6 If an exception is approved at our sole discretion, additional shipping fees, processing fees, or delays may apply.
11. Mixed Orders Containing In-Stock & Pre-Order Items
11.1 Orders containing both in-stock and preorder items may be held until all products become available unless otherwise stated on the product listing or approved by Triforce TCG.
11.2 Customers wishing to receive in-stock items immediately should place separate orders for preorder and in-stock products.
11.3 Triforce TCG is not responsible for delays caused by customers combining preorder and in-stock items within the same order.
11.4 Additional shipping fees may apply if split shipment requests are approved.
12. Force Majeure
Triforce TCG shall not be liable for delays, shipment failures, allocation reductions, cancellations, or inability to fulfill orders caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, cyberattacks, carrier disruptions, payment processor holds, fraud prevention measures, supply chain interruptions, distributor shortages, manufacturer delays, platform outages, or publisher release-date changes.
Force majeure events may result in delayed fulfillment, partial fulfillment, shipment modifications, or cancellations without penalty and do not entitle customers to additional compensation or damages.
13. Acceptance of Terms
14.1 By placing an order, customers confirm that they have read, understood, and agreed to this Shipping Policy and all related store policies.
14.2 These policies together form a legally binding agreement between the customer and Triforce TCG.